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Customer Service -The Washington Way!



The Game Day Customer Service Team serves our fans, supporters, alumni, the university community, media outlets and each other.
The Team presents the first impression of the University of Washington's Intercollegiate Athletics Department.

We believe we are capable of greatness; Our coaches and student-athletes strive to be the best and so do we.

Our core standards drive our customer service culture and influence the way we perform in every area.
We provide extraordinary customer service by living our core standards.

Our Customer Service Values


University of Washington
Intercollegiate Athletics
Customer Service Team Job Description


Customer Service Team members are required for a variety of University and Athletic Department events.
Team members fill multiple staffing posts that may vary from event to event and are responsible for providing a safe, fun and memorable environment for our guests.
The Customer Service Team serves our fans, supporters, alumni, the university community, media outlets and each other.
The staff ensures that events are conducted in a manner consistent with University guidelines, the Pac?12 conference, and NCAA policies and procedures.

Requirements

Requirements:
  • Exemplify THE WASHINGTON WAY by consistently putting our FANS FIRST and providing them with extraordinary customer service.
  • Maintain an understanding of the seating layout, building policies, procedures, and general 'day of event' information.
  • Act upon all comments/complaints in a prompt and friendly manner.
  • Maintain a positive attitude while dealing with challenging situations.
  • Uphold professional standards of performance and appearance at all times.

The University of Washington is an Equal Opportunity Employer.

Responsibilities

Responsibilities:
  • The Customer Service Team is WELCOMING, MOTIVATED, KNOWLEDGEABLE, ACCOUNTABLE and GOES ABOVE AND BEYOND.
  • Exceed all guests' expectations with customer service and satisfaction.
  • Provide access control, crowd management, and ensure the venue is safe for guests.
  • Understand University of Washington policies and procedures.
  • Understand emergency procedures for both medical and evacuation purposes.
  • Specific job duties may include collecting lost and found items, assisting with lost children/parents, resolving guest complaints, identifying any prohibited items, greeting guests, scanning tickets,ushering guests to their seats, and providing assistance whenever necessary.
  • Comprehend the Customer Service Team handbook. Attend an annual Customer Service Team training session.
  • Complete additional duties as assigned.

The University of Washington is an Equal Opportunity Employer.

Qualifications

Qualifications:
  • 18 years of age or older.
  • Must be available nights and weekends.
  • Ability to stand, sit, walk, and climb stairs throughout the event.
  • Required to occasionally lift 10 lbs, unaided.
  • Experience in event work or other related fields.
  • Ability to work well with others.
  • Positive attitude toward taking on additional job responsibilities.
  • Good judgment.
  • Authorization to work in the United States of America.

Salary:
  • $9.50 per hour

The University of Washington is an Equal Opportunity Employer.

     



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